Calling A Biohazard Professional For Your Biohazard Cleanup Needs

10/15/2020 (Permalink)

Life sometimes gets messy, and dealing with a biohazard such as trauma and crime scene cleanups make it more chaotic, so now what? Maybe you are dealing with a situation where there was a large blood loss, or even a death in the family and you need help. You find yourself hopping on Google to search for companies who may take on this kind of work and find that there are a handful of reputable and qualified companies such as SERVPRO of El Dorado Hills/Placerville to help! At first it almost seems too embarrassing to reach out to strangers about your unique cleaning needs, but then you notice some of the pictures and work posted by us on Google, Yelp, and Facebook, and begin to realize that we have cleaned and dealt with many situations like what you are experiencing. You know you must take the leap of faith and get the problem addressed, so you decide to call us at 916-933-3890. 

When you finally build up the courage to connect with us and talk, a faint feeling of relief will overcome you knowing that you found someone who really understands your needs to successfully start and complete your project.

So, what exactly is the process from the time you call to the time you hang up? 

First, the basics: you're going to want to provide us with your information:

• your full name (or the name of the person of which you are representing or the owner of the property) 
• the address that needs our services
• phone number
• email

Second is, it would be helpful to briefly explain a little about what you need done and what may have caused you to require our services. 

Finally, to determine cost, payment, and terms: an in-person inspection would be required to get an estimate for services. You should know that most of the time our services for trauma and crime scene cleanup is covered under home, auto, or business insurance. Why pay for it if you don’t have to? This is when it is a good idea to connect with your insurance provider and let them know what you are experiencing, confirm your coverage with them, and potentially even file a claim. You can even mention to your provider that you have a company that handles biohazard cleanups, SERVPRO of El Dorado Hills/Placerville, that is guiding and helping you through the process. 

Once the service appointment and method of payment has been established, we would send you the work authorization for your signature. Now you’re in the books, and ready for our team to come in and do what we do best! Aside from the cleaning and decontamination process, we will document the cleanup in order to provide it as proof of the condition of the property prior to cleaning, and that it was in fact cleaned according to the scope of work. This will be essential to submit to an insurer as proof that the claim was legit, and the work was done. After the job is complete and the invoice is paid, we can also issue you a certificate of satisfaction that will ensure to any curious parties that you did in fact have your property professionally remediated by SERVPRO of El Dorado Hills/Placerville.

We treat your property and the people involved with the greatest empathy and respect, so call SERVPRO of El Dorado Hills/Placerville today at 916-933-3890.