Our 148 Policy | Emergency Process | SERVPRO of El Dorado Hills/Placerville

11/27/2020 (Permalink)

Emergency or not, we are available 24/7 for service, just give us a call today at 916-933-3890!

With our emergency process, SERVPRO of El Dorado Hills/Placerville can get your property back to preloss condition “Like it never even happened.” For any job we get called into, we have a policy, whether it is water damage, fire damage, odor control, mold remediation or cleaning. The 148 policy helps us hold ourselves accountable and ensure that every customer gets the same treatment and can count on the same phenomenal service that we pride ourselves on! 

So, what is our 148 policy?

One Hour:
Within one hour from the first notice of loss, we will contact you to arrange for our services. You will know help is on the way!

Four Hours:
Within four hours of loss notification, we will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage. During this time, a trained, uniformed, equipped SERVPRO professional will walk you through the job process step-by-step, and give you a detailed explanation on what to expect and the anticipated outcome. We will begin pretesting for restorability and working from the source of the damage outward. 

Eight Hours:
Within eight business hours of on-site arrival, a verbal briefing of scope will be communicated to the appropriate person, normally your adjuster or property manager.

Cleaning, Restoration, & Deodorization:
We will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. We use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

Final Walk-Through:
After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

Our staff is highly trained in property damage restoration, so rest assured our team of technicians is equipped with the knowledge to restore your property.

SERVPRO of El Dorado Hills/Placerville is locally owned and operated, so we are already close by and ready to respond immediately when you need us. We make disasters “Like it never even happened.”