What our Customers say...
Fire Damage Testimonials
The SERVPRO team did an amazing job cleaning our home after some unfortunate fire damage. They were extremely helpful, kind, and patient with all my questions. They also walked me through the process which made this all less stressful given the terrible experience with the fire. I couldn’t have asked for a better group of professional experts to support following such a traumatic experience. Thank you!
My kitchen fire filled the whole house with SMOKE, so much that all the alarms went off of course and it was everywhere..! After the firemen left, I called my insurance which sent out SERVPRO to assess the job. Kelsey went through the whole house. She sent out Stonewall and Randy to thoroughly clean structure and contents, which means wall, hard surface furniture, window coverings and all my artwork.. The whole house smelled clean and they were very professional.. Kelsey also had Sierra Renovation tear down the burnt cabinets, which they did ever so carefully.. and will match new cabinets to those..
We recently had an attic fire that caused a lot of smoke damage in the house. So all of our belongings had to be removed for cleaning or discarding. The insurance company sent in SERVPRO of El Dorado Hills to pack up our belongings, and they did a really good job. It’s a big house so it was a big job. I worked most closely with Janet and Maria, but the whole team was really good at what they do and work well together. Janet managed the project as well as packing. Janet is very good at her job… She provided great communication and exceptional customer service. Very thankful for her skills, and the care and pride she takes in in doing her job. Maria did a lot of the packing and there was a LOT to do in a large house. During packing, Maria was always careful to watch for, and pull out, any personal/confidential paperwork that we missed to ensure it could be disposed of correctly. Any time she was cleaning out a closet or dresser with contents destined to be discarded, if she came across an item of possible value…, she held it aside to ask if we wanted it. This was very appreciated, and we ended up saving some items of value/sentiment that we were glad to have saved. Outstanding customer service. Arturo helped In managing tasks to be done. I appreciated his questions and his thoroughness in double checking with me regarding items to be kept vs discarded. Stonewall and Stanley did the bulk of the heavy lifting (literally). They moved most of the furniture and were very careful with our belongings. Overall, this whole team was great - professional and courteous, and I couldn’t have asked for better customer service. They made a difficult time a whole lot easier. I also want to thank Kelsey for her courtesy and patience in answering all of my (many) questions. Her friendly, upbeat nature helped me stay positive during a difficult time. I highly recommend the SERVPRO team from El Dorado Hills. They did a great job!
Couldn't have gotten by this week without you guys. Thank you for all that you did for us.
Thank you for taking care of our home and accommodating our budget! We are grateful to have our house and belongings cleaned and are looking forward to moving back in!
You responded so quickly and made us feel back in control. Thank you!
Thank you so much!! Your team is amazing!!!!
You will be on our preferred vendor list, as we have another property about a mile away from ours. Best service we've ever had.
My garage caught on fire. Soot was everywhere, including inside my house. SERVPRO came and worked with my insurance company, making sure that I was back in my house after 3 days. They cleaned everything top to bottom. They used green products because I have a small child. They even played with my dog! The team was efficient, professional, and thoughtful.
Our home caught fire and you turned a heart-breaking situation for my family into a hopeful one. Your team made us feel taken care of and cared about. We cannot thank you enough for the kindness you showed to us and our home. 12/7/2015