Quick response . Fantastic customer service and support . All the staff including Kimmy were A+ Stonewall Jackson was a great help, we were away during the remediation - don't have names but our encounters before we left them to do the work were excellent

We had the pleasure of Working with Lawrence ,Omar and Tyrone! The pack back after 13 months of waiting to go home due to a house fire went so smoothly! These guys were very fast and extremely careful with our items being returned to us! We cannot express how grateful we are! We also worked in the beginning of our claim with the nicest person named Drew! This guy always went above and beyond for our family! I know he has moved on to his next adventure but THANK YOU DREW!! I would absolutely if you ever have to walk in our shoes and deal with a fire or some kind of damage I would recommend this company! The owners also are very involved and attentive to the home owners needs and questions ! This truly makes the process easier! 

Excellent! Stonewall came within 24 hours to assess damage. He was on time, professional, and very knowledgeable. Dominique and Ray came to do the abatement. They were on time, professional, and knowledgeable with great workmanship. I appreciate most the thorough communication, I have not had this experience before. All of these men took the time to help me understand and make decisions. Thank you SERVPRO!

Mike and Lawrence thank you so much for all the water and mold remediation work at our house. You guys were very thorough and did a great job!! Made the whole experience smooth. Great service!

We hired SERVPRO to do a small remediation job at our rental property. They we efficient, answered all my questions and there were no surprises. I want to thank Ray for listening and taking extra caution when I explained we had a mold sensitivity issue! He helped get our job done within a day! I would recommend. 

Kenia and Minerva were amazing! They set up and took down all of the equipment in a timely manner, they were extremely helpful and very informative! Gave me the ease of mind I needed when selling a home! Like it never happened couldn’t be a better slogan for the service these women provided! Good job SERVPRO on the people you have working for you!

SERVPRO sent a extremely professional crew to our building in Mid Town Sacramento. The SERVPRO team, Arturo, David, Dom, Scott and Laurence did an excellent job. Thank you guys for your hard work and detail.

I could not of asked for more these guys were the best ! I hope I never have to call again. But if I need them they will be the first I call!

Dave. Arturo, Mike , Bobby, Kenya, and UD did an amazing job and were always here when they said they would be. They were also very good at communicating the entire complex process in a manner that was easily understandable.

Scott and Dom were fantastic: professional, friendly, knowledgeable, and kept me informed every step of the way. I trusted them in my home and they were respectful of my items. Their work was complete and thorough.

I highly recommend SERVPRO of El Dorado Hills for your clean up & restoration services for your home & business. Arturo was very professional, walked me through the whole process. SERVPRO EDH worked directly with my insurance, performed an initial assessment of the damage, provided a detailed quote of services and kept me in the loop in communication on timing of clean up. Mike & Bobby performed the clean up quickly & efficiently, in less than one day, and provided me updates during the whole process. Thank you Dave, Arturo, Mike & Bobby.

Scott, Omar, Ray, Lawrence, and Dom had a big job to do. They were on time everyday and always working. They also were also very helpful if any requests were made. Thanks guys

Arturo, Omar, Dom, Michael, Scotty and the rest of the team were a huge help during a most difficult time. They were patient, communicative, happy to educate and answer any questions, and best of all - put up with my helicoptering! I hope I never have to hire them again - but should I find myself or a friend needing their expert services, SERVPRO of EDH will be the first and only call!

A big thank you to Scott, Dominic and several others for their quick and competent work. Each gave an excellent description of what they did through the process.

I had SERVPRO out once before for a leaking fridge we didn't catch until damage was done, and didn't even hesitate to call them when I found a leak from our dish washer. Very prompt and well described estimate from Stonewall the day after I called. Scott and Bobby were just great, contacted me with their ETA in the morning and were cordial and helpful from the moment I opened the door. It's not easy seeing your remodeled kitchen torn apart but they kept me in the loop on the whole process from containment to clean up and really eased my nerves. Unfortunately they're the business you never hope to have to call, but feel great that you did. Thanks again SERVPRO and especially Scott and Bobby.

Couldn’t have asked for a better experience with SERVPRO. They have been clear communicators and professional from the start. They sent out Mike, Sam, Scott and Lawrence to help with some water damage remediation and they did great work - quick, thorough and friendly. Thanks, guys! We will be using you again. 

From first contact with the Production Manager to completion by the crew chief, my home disaster was handled with professionalism, courtesy, and kindness. The crew chief leader and his team walked through my door smiling and got right to work. They were efficient, fast, and experienced. They went above and beyond! Thank you, Mike, Sam, Estela, and Mimi.

The entire SERVPRO team that I dealt with was outstanding. I don't remember the name of the woman who answered the phone, but she was ON IT. Ray and Scott came out to our house and I can't say enough good things about them. They were professional, prompt, kept me updated, and did excellent work. I will not hesitate to recommend this company to anyone else who needs their services. THANK YOU!!!!!!

The SERVPRO team, especially Scott, went above and beyond with the service they provided. I’m very happy with the work and would recommend them if you every need their services.

Stonewall came out and inspected our damage. He spent a lot of time explaining our options. He was very knowledgeable and made us feel relaxed in a very stressful situation. We highly recommend SERVPRO. We have used them in the past also with Stonewall and they did an excellent job. He followed up with a phone call a few days later. Don't hesitate to call them.

A Mold-Busting Marvel That Defies Expectations! ?????????? In a world where low expectations and contractor skepticism reign supreme, this restoration company shattered all stereotypes and restored my faith in the industry! From start to finish, they exceeded every expectation and earned my complete trust. ???? Let's face it, when it comes to contractors, we often brace ourselves for disappointment. But this company, let me tell you, they were a breath of fresh air! Their honesty and transparency was refreshing, in a sea of deceit (I'm looking at you insurance adjuster). Arturo laid everything out on the table, explaining everything in detail. ????? Throughout the entire process, I felt secure. Their expertise was evident. No hidden agendas or sneaky upselling tactics! It was a rare and delightful experience to trust a contractor wholeheartedly. ???‍???? Not only did they meet my expectations, but Arturo went above and beyond with their efficiency and professionalism. He didn't just complete the job; they tackled it with gusto, leaving no room for mold to make a comeback. Their dedication and attention to detail were truly remarkable. ???? In a nutshell, this company is a game-changer in the restoration industry-- thanks to ARTURO! They defied all expectations, shattered stereotypes, and earned my unwavering trust. If you're tired of dealing with dishonest contractors and want a team that will exceed your expectations, look no further. Arturo at SERVPRO El Dorado Hills will restore your faith in the industry and leave you with a job well done! ????

This whole team is absolutely incredible, from office staff to the on-site techs - they answered every question I had, had impeccable communication and timeliness, and did fantastic work. Highly recommend!

Dave, Mike, Blake, and Sam, have been super. Keeping me informed along the way. Just a great guys to deal with. I would recommended this company to work with anytime. 

Great communication and understanding of the process of mitigation. Ray and Ben were excellent technicians and made sure everything was cleaned and organized before leaving. Definitely will use SERVPRO again if the need arises.

SERVPRO did all they could to help us after my kitchen was flooded. They were quick, kind and very professional. THANK YOU SERVPRO ! Thank you Arturo, Mike ,Blake , Lawrence!

Great service and very professional. They explained everything that they would be doing every step of the way. Lawrence, Omar and Kenny were very kind and professional.

The workers, Mike and Blake, were very professional and knowledgeable. They were able to answer all my questions, worked quickly and cleaned up after they were finished.

From the start to the end (2 day job) there was great response and communication and contact starting with the project manager, David and Arturo and mitigation crew. Omar, Lawrence and Scott took care of all the work, explaining everything documenting, asking us questions or answering questions, and that go-between with the insurance rep was very handy and having that all done kind of out of one place stop. We would use them again if we had another situation. !! Hard working personnel!

Our wood floor suddenly buckled and lifted, my insurer contacted SERVPRO and Mike Reynolds was out at our house in less than 2 hrs. The damage was surveyed and Mike had the fans going to dry out the floors, he was very professional and explained things to us. I was very impressed with him and would recommend him/your company. Five plus stars!!! Thank you Mike!

The two workers at my home were Ray and Blake they were very hard workers, very kind and polite, cleaned up their mess, and swept up some of my mess. I really appreciate it the quickness that they handled their business I would definitely call them again.

Big shout out to SERVPRO of El Dorado Hills/Placerville. A real big shout out to the crew members that did the work on our house, true professionals. Thanks to Stonewall, Chris, Scott, Omar and Blake they worked hard and kept me in the loop along the way. 

The guys and gals are the best. If I could give them a 20 I would. Polite, professional and would highly recommend them.

Thank you a lot Mike, Ray, Alex and their team!! I met very professional attitude, patience to answer all my questions and great service. Thank you for your hard work!

The technicians were on time, quick and very professional!! We will definitely call them back if we are ever in need of their services again.

Kimmy, Stanley, David, Chris, and Ray were great to work with. Fast call response and very fast to quote and schedule the work.

Wonderful service, friendly folks, On time and finished on time. Made us feel at ease with the damage and the treatment. Thanks to both Chris and Kenny! Definitely recommend them.

My sister-in-law had a tree come down through her house at the end of December. SERVPRO was recommended to us to do the immediate cleanup and remediation of the property. David's crew came in and arranged to have the contents that was salvageable removed and cleaned from the property and then everything else was inventoried and removed for disposal. They then undertook the task of removing walls, ceiling and the flooring that had been damaged by the tree and the snow and water. They were professional and courteous throughout the entire process. I was always apprised of what was going on and what the progress was. I was pleased that when I did call for something I always got an answer within just a very short time. I would highly recommend El Dorado Hills location of SERVPRO for anyone that had a need.

From the beginning Arturo was professional and went above all expectations. He kept us informed of all processes. Drew and Taylor were amazing and exceeded all expectations. They even helped keep track of our dogs while moving us out.

David and Arturo were great and they know what they were doing. I was very happy with there work.

I was given excellent customer service from David and Arturo, Thank you so much.

We are very happy with the work that Arturo and Stonewall did in our home. They were very efficient informative and polite!

Communication was great! Arturo had a great attitude, everything looks nice and clean.

I thought Dave and his team were prompted and very professional.

Great work from Omar, Zack, Arturo. Very thoughtful, stayed focused.

Stonewall, Omar, Dan and Arturo were very professional and did a great job. Kept me informed.

Stonewall and the entire crew kept me informed and did very professional job. They get me informed on the steps they were taking including Arturo who answered any and all questions I had on the process and steps to be taken. They were on time and cleaned up the site every day. I was very pleased with all the work they did.

I have had nothing but positive things to say about SERVPRO of EH. They were very communicative in their scheduling, worked well with my insurance and when they came to rip out the impacted ceiling they were on time and did a great job. They spent time explaining what they found and next steps. Highly recommended based on today's experience.

SERVPRO of El Dorado Hills saved the day. From the moment I called and spoke to the owner, the service was impeccable. The office staff was prompt, kind and understanding. The employees Omar, Toby, David and were outstanding. They showed up on time, called to tell me they were on their way, worked hard and communicated each step of the service. All of my questions were answered. Everyone was professional and hardworking. I appreciated sensitivity to the current covid situation and that they wore masks constantly while in my home.

Great work by Arturo and Dave

Solved the problem skillfully. Was an expert at his job.

Great folks who did great work!

Sadly we needed the help of SERVPRO to clean my mother-in law's home after she passed in it. This was the first time, and hopefully the last, we'll need such services, however the experience we had couldn't have been any better. We were referred to SERVPRO by the Sheriff's Department for biohazardous cleaning services. My family and I live out of the area, with limited access to local resources. Kelly was my first and only point of contact from start to finish. She was an aboslute lifesaver helping navigate, coordinate and expedite the whole process in addition to recommending I contact my mother-in-law's insurance company to file a claim--which was paid in full! Kelly is amazing and made a challenging situation and circumstance manageable and effortless.

Based on our experiences with Kelly, I would unquestionably recommend SERVPRO's services to anyone who finds themselves needing hassle-free professionals to remedy otherwise unpleasant situations.

More than happy with Adams and Arturo’s services! SERVPRO team thank you!

Arturo was exceptional in the performance of this task on behalf of our schools. His expertise, thoroughness and overall can do approach to solving our emergency was of the highest quality and greatly appreciated. Jackie McHaney Buckeye Usd

Maria and Janet were wonderful nice girls helped put my valuable things back together and informed me if what's going on.

David and his team did an awesome job. They were prompt, respectful, and worked quickly at the work needed for the recovery of my home. I would definitely have them if needed to help in any situation.

Everything was superb. They were timely, explained everything and were very friendly. The room was left very neat and clean each day. Excellent to both Stonewall and Stanley.

I have to say I admire and appreciate the work SERVPRO does. I’ve been on many claims where I’m inspecting the roof and the team is diligently working as an unit to restore the interior. Great company with great people.

This company is outstanding! We called them because our hot water heater burst in the middle of the night. They were at our house within an hour and arrived at 3:30am!!! Now that's service!

Thanks again guys, you really saved my family and I!

You are awesome!

My car smells better than it has since it was new! I didn't know you could deodorize a car like THAT. 4/20/2016

I can't believe how clean my restaurant is. 23 years is a long time to go without cleaning. 3/22/2016

I can't believe you got the smell out! We thought the cigarette smoke smell would never go away. Thank you!!! 3/4/2016